Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
Provide accurate information about products, services, and policies.
Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
Identify customer needs and recommend appropriate products or services to maximize sales opportunities.
Follow up on leads and close sales to meet or exceed sales targets.
Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
Collaborate with team members and other departments to improve customer service and sales processes.
Stay up-to-date with product knowledge, company offerings, and industry trends.
Handle returns, complaints, and other customer issues in accordance with company policies.
Continuously seek ways to improve customer experience and contribute to team goals.